The customer can return purchased products in the following situations:
• The product that does not comply with the specifications on the website
• The consumer has the right to unilaterally terminate the distance contract, without penalties and without citing a reason, within 14 calendar days from receiving the product and this is a guarantee of the quality and products offered.
• The only costs that can be borne by the consumer are the direct costs of returning the products / services, according to the Government’s Emergency Ordinance no. 34/214, for individuals who purchase products from websites, use remote communication techniques.
The customer is obliged to notify POWERFULL DEEDS SRL. his intention to return the purchased products and services, by any means of communication (email: email@example.com) or the date with the refund of the product, within a maximum of 14 calendar days from receiving the products.
In the case of reimbursement of the counter value of the products and services, this will be done within 14 calendar days at most of the date of receipt of the products / services, by bank transfer.
The value of the additional services, including but not limited to the transport of the products, paid by the customer, is not reimbursed.
In all cases, return/re-shipment costs will be borne by the customer.
The returned products / services are notified to the address: firstname.lastname@example.org
To cancel products and services and request a return, please fill out the form of ….